![]() Notification Settings allow a Cloud Office Administrator to choose what types of alerts they want to receive regarding billing information, product updates, and system alerts. ![]() Note: Trusted devices are remembered for 30 days, and each successful login from a trusted device resets the expiration period back to 30 days. Use the following steps to modify your Trusted Devices within the My Profile section of the Cloud Office Control Panel:Ĭlick on the Trash icon for the Trusted Device that you want to remove.Ĭlick Update Trusted Devices to save your changes. Adminstrators can establish trusted devices when they log in from a new device by opting to Remember This Device during the initial sign-in process. Trusted devices allow a Cloud Office administrator to log in from specified devices without being prompted for multi-factor authentication on each login attempt. ![]() Switch your multi-factor authentication method from mobile app delivery to SMS text message delivery:Ĭlick the Arrow next to Edit Multi-Factor Authentication, then click Switch to SMS Text Message Delivery.Įnter your Phone Number into the field provided, then click Next to send a six-digit verification code to your mobile device.Įnter the six-digit code within the field provided, then click Verify Phone to save your changes. Note: For more in-depth set-up instructions regarding mobile authenticator apps, please refer to our Multi-Factor Authentication Mobile App guide. Set up a mobile authenticator app on a new mobile device:Ĭlick the Arrow next to Edit Multi-Factor Authentication, then click Setup on new mobile device. Switch your multi-factor authentication method from SMS text message delivery to mobile app delivery:Ĭlick the Arrow next to Edit Multi-Factor Authentication, then click Switch to mobile app delivery.įollow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Use the following steps to modify your Multi-Factor Authentication settings within the My Profile section of the Cloud Office Control Panel:Įdit your current primary phone number for login verification:Įnter your updated Primary Number within the field provided, then select Update Multi-Factor Authentication.Įnter the six-digit verification code sent to your mobile device within the field provided, then click Verify Phone to save your changes.Įnter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes. AdministratorsĬan choose between SMS text delivery for verification or a mobile authenticator application for verification. Multi-Factor authentication methodsĬloud Office Administrators must set up a Multi-Factor Authentication Method as a second layer of security for their account. Note: To receive phone or chat support, Cloud Office Administrators must have a valid security question and answer configured. Select a Security Questions from the list available within the drop-down menu, then enter your Security Answer in the field provided.Ĭlick Update Security Question to save your changes. Use the following steps to modify your Security Question and Answer from within the My Profile section of the Cloud Office Control Panel: Note: We recommend using an email address that is not hosted under the same account. Use the following steps to modify your Admin Information in the My Account section of the Cloud Office Control Panel:Ĭlick the Manage button next to the Adminstrator and then choose one of the following fields to update:Īfter you finish modifying your admin information, click Update Admin Information to save your changes. Cloud Office Control Panel admin information Use the steps in the following sections to make changes to your account and security settings. Log in to the Cloud Office Control Panel by using your Cloud Office administrator credentials.Ĭlick the My Account in the top-right hand corner and then click Administrators from the drop-down menu. Use the following steps to access the My Profile section of the Cloud Office Control Panel: You can do this in the My Account section of the Cloud Office Control Panel. If you, as a Cloud Office Administrator, want to update your own contact information, security settings, authentication methods, or notification preferences, Access My Account in the Cloud Office Control Panel For more information, seeĪdding or Editing Users in the MyRackspace Portal. IMPORTANT: Managed and Dedicated customers access contacts and permissions in the MyRackspace Portal. This article describes how to modify information for your Cloud Office Control Panel Administrator by using the My Profile feature in Tools required: Rackspace Cloud Office Administrator credentialsįor more information about prerequisite terminology, see Cloud Office support terminology.
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